Refund policy

Returns

You can request a change-of-mind return within 15 days of delivery. Items must be unopened and unused, in their original sealed packaging.

For hygiene reasons, opened or used fragrances and solid colognes can only be refunded if they arrived damaged or defective, or if we sent the wrong item.

How to start a return

Please contact us first through our contact page with your order number. We will email you a US return address and instructions. Returns sent without contacting us first may not be accepted.

Return shipping

For change-of-mind returns, the customer pays return shipping to our US return address. We recommend a trackable shipping service. Original shipping is not refundable.

Damaged, defective or wrong items

If your order arrives damaged or defective, or we sent the wrong item, contact us within 7 days of delivery with photos of the item and packaging. We will refund or reship it. You don't need to send the item back.

Lost parcels

If your order hasn't arrived 45 days after it was placed, contact us and we will reship or refund it.

Cancellations

You can cancel your order for a full refund any time before it ships, free of charge. Contact us with your order number as soon as possible. Once an order has shipped it can't be cancelled, but it may be returned under this policy.

Refund processing

Our products ship from our fulfillment partners, so refunds take a little longer than usual. Once your return or claim is approved, please allow up to 2–4 weeks for processing, including supplier handling. After we issue the refund, it can take another 5–10 business days for your bank or card provider to show it. Refunds go back to your original payment method.

Questions? Contact us through our contact page.

KOTH